Orders and Payment

The payment of purchases on the onauratoutvu.com site is made by credit card from the "CB" network, Visa©, Mastercard©, American Express©, Apple Pay©. The payment of purchases can also be made through Paypal. You can also consult our general conditions of sale for more details.

Transactions made on the onauratoutvu.com website are secure. An encryption system is in place to protect personal data and payment data. Furthermore, onauratoutvu.com commits to not keeping any of your credit card details. Finally, we reinforce the security of payments thanks to the 3D Secure system for Visa, Mastercard and American Express cards that are equipped with it. An additional step takes place at the time of payment, allowing us to verify the identity of the cardholder and to validate the transaction. Each bank has its own authentication. If you have any questions about your 3D Secure code, please contact your bank directly.

In case of doubt, you can be assisted during your order by phone by contacting our Customer Service from Monday to Friday from 11:00 to 19:00 UTC+01:00 at the following number: +33 (0)1 40 41 07 30.

Your bank account will be debited when your package is shipped. You will then receive an e-mail confirming the shipment of your order with its tracking number. 

Log in to your customer area and click on "orders". You will then be able to check the status of your order.

In process: the order has been validated and is being prepared.

Completed: The order has been sent to the desired delivery address. You can track your order using the tracking number.

Waiting: the payment of the order has not been finalised, a Customer Service Advisor will contact you as soon as possible to assist you with your order.

Cancelled: the order has been cancelled by you or due to the possible unavailability of the article. It is also possible that the payment of your order has not been validated by your bank.

Some of our products are available for pre-order. This option will be indicated on the page of the product you are interested in. 

Just like a normal order, all you have to do is select the product in your basket and confirm your payment. 

The time between the moment of the pre-order and the shipment to the delivery address is about 8 weeks. 

If you have a coupon code to use on our site, you can use it at checkout. Once the contents of your basket have been validated, you will just have to type the code in the text field provided for this purpose and click on the "Apply discount" button. The total price of your basket will be automatically modified according to the percentage of the promotion. You can then make your payment.

If your promo code does not work, it may be that the period for using the code has expired. It could also be that the minimum basket amount needed to apply the promo code has not yet been reached. Please check that the spelling of the code is identical to the one you received, especially for upper and lower case letters.

The promo code is valid only once and cannot be combined with any other code or when the product selected in your basket is already benefiting from a promotion on the site.