You have the possibility to return any product ordered on the onauratoutvu. com website within 30 days following the date of delivery of the package. The product must be returned in its original condition and packaging, accompanied by the invoice. The return is valid only if the product is defective or if there is a size error. The price tag must not be removed if you wish to obtain a refund. In order to send us your request, please send your order number and the subject of your dispute to the following address: email@example.com. Any purchase made in our online shop cannot be exchanged or refunded in our physical shops or at one of our retailers.
In case of lack of conformity, manufacturing or material defects, all ON AURA TOUT VU products benefit from a one-year warranty valid from the date of purchase. Any part under warranty found to be defective will be repaired within the limits of the initial raw materials available.
This warranty does not cover any product that is defective as a result of deterioration, modification, attempted repair, negligence, misuse or accident, according to EVERYTHING SEEN. The warranty and all associated services are the sole and exclusive remedy to the consumer. However, the mandatory legal rights of the consumer under the applicable national legislation applicable to the sale of consumer goods are not affected by this warranty.
In any case, ON AURA TOUT VU will not be held responsible for damages other than those covered by the warranty. For questions relating to the guarantee ON AURA TOUT VU, please contact customer service by firstname.lastname@example.org specifying the following information: Name, first name, postal address, telephone, product name / reference, order number and a picture of the defect.
A repair service is available for certain damages not covered by warranty conditions. Out of warranty, this service is offered on request and is not free of charge. The cost of repairs is estimated by us according to the extent of the damage. These costs are determined on a case-by-case basis. Please note that in some cases, the repair will not be possible:
- If it is impossible to restore the part to its original condition,
- If identical or similar spare parts required for the repair are not available,
- If the product has been misused or repaired outside our workshops.
To use our repair service, please return the damaged item in its original packaging to the nearest authorised dealer, together with your invoice. The damaged item will be sent to the workshop for analysis.
The estimated repair time is 4 to 8 weeks.
The price of repairs depends on the extent of the damage and is determined on a case by case basis. ON AURA TOUT VU will submit an estimate for approval before undertaking the repair, in case it exceeds 30€.
The craftsmen of the ON AURA TOUT VU workshop use precision tools and craftsmanship to make each piece. The same care is given to maintenance and repair. You can also send it to us by mail at the address below. The postal charges are at your expense. We will contact you if there are additional costs.
SAV PERUN-YL 23 rue de Montpensier 75001 Paris France